MS 365 Apps Include OneNote Crashing on Windows Server 2016 after updating to v2412
Microsoft 365 applications crashing on Windows Server 2016
Last Updated: January 17, 2025
ISSUE
After updating to Version 2412 (Build 18324.20168) or Version 2412 (Build 18324.20190), Microsoft 365 applications may crash on Windows Server 2016.
You can confirm if this is the issue by looking at the Windows Event Viewer Application Log for crash Event 1000 or Event 1001, and the following event details:
Faulting application name: WINWORD.EXE, version: 16.0.18324.20168, time stamp: 0x677832b6
Faulting module name: KERNELBASE.dll, version: 10.0.14393.5850, time stamp: 0x64253b64
Exception code: 0xc06d007e
Fault offset: 0x000dcd42
Faulting process id: 0xb1b8
Faulting application start time: 0x01db655766958e10
Faulting application path: C:\Program Files (x86)\Microsoft Office\Root\Office16\WINWORD.EXE
Faulting module path: C:\Windows\System32\KERNELBASE.dll
STATUS: FIXED
The team has implemented a fix for this issue which is available in Version 2412 (Build 18324.20194). For more information, go to Release notes for Current Channel.
WORKAROUND
To work around the issue, you can revert to the prior Version 2411 (Build 18227.20152):
- Open a Command Prompt in Administrator context.
-
Type or paste the two commands into the Command Prompt window and press Enter after each:
- cd %programfiles%\Common Files\Microsoft Shared\ClickToRun
- officec2rclient.exe /update user updatetoversion=16.0.18227.20152
- To prevent Office updating back to the latest build you can turn off updates by clicking File, Office Account, Update Options, Disable Updates.
- Put a reminder on your calendar for February 11th to re-enable updates. Or check back on this Known Issue in case it is addressed sooner.
The builds to revert are taken from the Update History page, for more information please go to Update history for Microsoft 365 Apps (listed by date).